Total Hardwood Flooring Warranty Information

DISCLAIMERS: CUSTOMERS AND INSTALLERS OF TOTAL HARDWOOD FLOORING ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOUR COSTS, WHERE FLOORING WITH APPARENT DEFECTS HAS BEEN INSTALLED. DURING THE WARRANTY PERIOD, SHOULD YOU HAVE ANY PROBLEMS WITH TOTAL HARDWOOD FLOORING’ FLOORS, PLEASE CONTACT TOTAL HARDWOOD FLOORING WITHIN 30 DAYS FROM THE DATE THE PROBLEM OCCURS. YOUR FAILURE TO REPORT THE PROBLEM TO TOTAL HARDWOOD FLOORING IN WRITING WITHIN THE ABOVE MENTIONED PERIOD WILL VOID THESE WARRANTIES.

Limited Structural Integrity Warranty

TOTAL HARDWOOD FLOORING warrants its products, in their original manufactured condition, to be free from defects in lamination, assembly, milling and dimension. TOTAL HARDWOOD FLOORING’S wood floors will remain free from these structural defects for life provided they are installed properly and maintained in a controlled environment. This warranty is extended to the original end user and is not transferable.

25 Year Finish Warranty

TOTAL HARDWOOD FLOORING warrants to the end user that the factory applied finish will not wear through or peel off from the floors for 25 years from the date of purchase (prorated), under normal residential conditions and uses. This warranty excludes any indentations, scratches or surface damages caused by lack of proper maintenance, misuse, negligence, water or abrasion. This warranty is extended to the original end user only and is not transferable.

Important Information

Wood is a hygroscopic material and will expand and contract with changing moisture conditions (seasons). Some minor separation between boards might occur during seasonal change. This is not considered a defect and is not covered by this warranty.

TOTAL HARDWOOD FLOORING’S warranties do not cover structural damage that results from products installed in uncontrolled environments. Extreme moisture conditions specifically dry environments can damage the structural integrity of the flooring.

TOTAL HARDWOOD FLOORING’S warranties do not cover indentations, scratches, defects or damages caused by the failure to follow all of the manufacturer’s installation procedures. Responsibility for inspection and approval of wood floors falls to the consumer and installer prior to permanent installation. The installer is the final inspector of the product.

TOTAL HARDWOOD FLOORING is not responsible for labour costs associated with the repair or replacement of visually defective planks after the floor is installed. In addition, prior to installation the installer should make certain that the subfloor is properly inspected for moisture conditions according to the NWFA guidelines. The guidelines should also be consulted for installation over radiant heat floors.

TOTAL HARDWOOD FLOORING’S warranties do not cover indentations, scratches, defects or damages caused by improper maintenance, insufficient protection, misuse or improper alterations of the original manufactured product.

TOTAL HARDWOOD FLOORING’S warranties do not cover damages caused by the use of oil soaps, liquid or paste wax products or other household cleaners that are not recommended maintenance products.

TOTAL HARDWOOD FLOORING’S warranties exclude non-factory applied finishing, including, but not limited to refinishing.

TOTAL HARDWOOD FLOORING’S warranties do not cover indentations, scratches, defects or damages caused by negligence, water, insects and pets, spiked or damaged heels, vacuums with beater bar heads, furniture, appliances, casters, falling or dropped objects or construction traffic.

TOTAL HARDWOOD FLOORING’S warranties exclude indentations, scratches, defects or damages caused by neglect or abuse including, but not limited to, failure to take proper precautions to protect furniture legs and feet with protective pads or improper protection during the construction process when moving heavy objects or sustaining heavy traffic.

TOTAL HARDWOOD FLOORING’S warranties do not cover defects and damages caused by man made or natural disasters including but not limited to, leaking or broken plumbing, fire, flood, earthquake or standing water during or after construction.

Warranty Exclusions

The following items are NOT covered by this warranty

  • Damage caused by negligence, accidents, misuse or abuse.
  • Damage caused by vacuum cleaner beater bar or hard heads.
  • Damage caused by appliances, furniture and casters.
  • Damage caused by cutting from sharp objects.
  • Damage caused by flooding, fire, and other natural disasters and Acts of God.
  • Reduction in gloss, scratches or indentation due to sand or other abrasives, pets, insects, construction traffic, or failure to maintain the floor as required.
  • Colour, shade or texture variations between samples or replacement flooring and the actual material.
  • Colour variations between flooring and/or samples and other flooring or wood products, which you wish to match (e.g. cabinets, stair railings and trim, etc.).
  • Changes in colour due to exposure to sunlight and age.
  • Deficiencies related to subfloor/floor assemblies, subfloor preparation materials, and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
  • Noises (squeaks, etc.) associated with anything other than manufacturing defects of the flooring.
  • Naturally occurring wood characteristics such as variations in grain, colour, mineral streaks and knots.
  • Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity.
  • Commercial installations of residential products.
  • Construction or installation related damage.
  • Floors damaged or adhesive breakdown caused by subfloor moisture or water damage, including but not limited to, broken or leaking water pipes, flooding, wet-mopping spills or weather conditions.

DISCLAIMERS: CUSTOMERS AND INSTALLERS OF TOTAL HARDWOOD FLOORING ARE RESPONSIBLE TO INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR EXPENSES, INCLUDING LABOUR COSTS, WHERE FLOORING WITH APPARENT DEFECTS HAS BEEN INSTALLED. DURING THE WARRANTY PERIOD, SHOULD YOU HAVE ANY PROBLEMS WITH TOTAL HARDWOOD FLOORING’ FLOORS, PLEASE CONTACT TOTAL HARDWOOD FLOORING WITHIN 30 DAYS FROM THE DATE THE PROBLEM OCCURS. YOUR FAILURE TO REPORT THE PROBLEM TO TOTAL HARDWOOD FLOORING IN WRITING WITHIN THE ABOVE MENTIONED PERIOD WILL VOID THESE WARRANTIES.

Barrie

6-131 Saunders Road
Barrie, ON

(705) 733-2745

St. Catharines

4-128 Grantham Ave Sth
St. Catharines, ON

(905) 641-4500

Pickering

6-1099 Kingston Road E
Pickering, ON

(905) 837-5700